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ComplaintsforOsteo Strong
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I had a serious L4 compression fracture that occurred utilizing one of their osteo strong machines. The trainer heard the loud pop of my spine and I immediately was in pain, felt nauseous and needed to get urgent care. The young trainer then said, Would you like to try another machine? I responded, I need to use the bathroom and see a doctor! The trainers in my opinion are nothing but cheerleaders urging you in to beat your personal best scores with little basic medical knowledge of physiology and bone strengthening. I tried reaching out to at least six of their corporate leaders by a sincere letter of what happened. I have yet to hear from the *** of Osteo Strong or their corporate leaders. My letters were marked return receipt; and not even a letter of concern or apology for my injury. This company does not have your best interest at heart. I am seeking my money back for the program I signed up for.Business response
09/11/2023
There is no excuse on our part for not being able to communicate in a timely fashion. After speaking with ***** and hearing that she is back doing the activities she loves after this experience we are overjoyed and hope to one day see her back in OsteoStrong. OsteoStrong is much safer than other programs but as with all movement based programs there is inherent risk involved. Rest assured we have every members best interest at heart and every trainer has to go through our OsteoStrong training academy, additionally once a month we revisit best practices for injury prevention and maximizing each members desired result.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.