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ComplaintsforTorrey Pines Property Management
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Complaint Details
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Initial Complaint
01/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have my name on a lease in *********, ** from Torrey Pines Property Management. I had to move out due to breaking up with my SO and I was too young and did not recognize/think at the time to sign an Intent to Vacate (it was my first lease). It's been over 2 years since I left but I still have my name on the lease. Recently, I've been in contact with the leasing office to get my name off and signed an Intent to Vacate, however they said they would release me once the current resident (my ex) will provide proof of 3 months of income and pay a $100 new roommate fee. It's been over 2 months since she was asked to provide that and I have reached out to her to see if there were any updates on that, but she has not replied at all. During these two months, there has been no action from the leasing office or manager to get her to provide what is needed for me to vacate.I reached out to the leasing office again to see what my options were if she never provided that proof and paid the roommate fee. They referred me to a manager, *****************, who would handle these types of issues but he has not replied to the emails at all for a week so I called the leasing office and got a direct transfer to him and I explained the situation and he HUNG up on me. At this point, he is refusing to handle a tenant issue and leaving me with no options of getting my issue resolved, and forcing me to be legally on a lease where I do not and have not lived for two years.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.