Customer ReviewsforLofta

No offense to the people who left a 1-star rating, but had they done some prior research they could have avoided their issues.-You need to vet your own insurance to see if they will accept Lofta's prescription and cover the prescribed device(s) and also see if your insurance requires a "rent to own" period. This is not Lofta's responsibility. I've never even known a doctor's ****** to check such things; it has always been the patient's responsibility to contact insurance and see what is covered or not.-Lofta's own FAQs state that they only offer in-store credit for opened returns. As inconvenient as this may seem, it is actually pretty generous considering a lot of places do not accept returns on used medical equipment whatsoever.As for my own personal experience, the process was amazing. I was able to find a discount code and received the in-home test for about $150. It was free expedited shipping, so within a week I was able to receive the test, take the test and send off for the results. My results were processed within a day or so, and I spoke with a representative about my results the following day. In total, the entire process was less than 2 weeks.In all fairness, you can interpret your results yourself. The person you speak to on the phone about your results is not a doctor. They will help you understand things and pick out your equipment, but this is all stuff you can do yourself. Just make an effort to self-educate and do some homework; I had my cart put together before I even spoke with my representative, and they went ahead and applied a 20% discount to my cart with free 2-day shipping. Yes they recommend things like counseling services, etc for an additional charge but I did not once feel pressured into purchasing such things.Overall, it was a fantastic experience and I wish I had done it months if not years ago.

I suffered from insomnia for many years. I was so depressed and desperate. I forgot what a decent night's sleep felt like. I was ready to get up. I heard about Lofta and took the home sleep test. I had 25 sleep disturbances a night, which is over 200 in an 8-hour period. I ordered my sleep machine, and I slept like a baby the first night!I no longer struggle with sleep disorders and have good sleep each night. I am so grateful to Lofta, their products, sleep coaches, and customer service. I am surprised by the negative reviews. I cannot say enough good things about Lofta and their staff. I highly recommend them. Dr. *******************

My husband bought a cpap machine from Lofta. Three smart people tried to understand the directions and could not. Their return policy is that only an unopened and unused machine can be returned. How would someone know they weren't satisfied with the product if they haven't opened the box? Very shady company.

Placed order 1/12/22. Back order quoted 6-8 weeks which was acceptable. Called 2/1 because I did not get a confirmation email. While agent was extremely pleasant and nice. Advised updated delivery date is now November 9. Almost 35 weeks later? No notification and push back 7 months in a matter of two weeks. I am now trapped in this because of my FSA payment was money from last year and cannot be refunded to a now closed account. No options offered other than Maybe it will be soonerI hope they are still in business in November