Business ProfileforRancho San Diego Village

My dog was under there care, running low on medication I contacted them to see if could get a refill or if I needed to make an appointment to come in again. I was told they would process the request, did not ***** aback from them, so I call Saturday and asked if get a status of the request, I was told it was still being worked on and was told I would receive a call back. I also let them know he was out of medicine. Never got a call back, I called first thing Sunday morning and try to explain what happened the last to days, the lady who answered the phone was not letting me get a word in, she was rude and finally she say YOUR MY FIRST CALL OF THE *** AND WAS DEALING WITH THIS ******** RIGHT NOW AND HUNG UP THE ****** I called back, was hung up on again, I called a third time and asked to speak with the manager, was told she was not in, she hung up on me again, I called back and asked her for her name so I could address this issue with the manager. She told me I am not giving you my name and hung up again. Called 1st thing Monday morning and that rude person answered the phone again and said the manager was aware and would call me and hung up again. The Manager finally called back today around 445 and I explained what happened and she said she was not aware of all the times she hung up on me. We talked about my dogs care and I a plan forward. I explained why would i return to this place after the way I was treated, I went back to my old vet and they said they would request the records be released to them. The manager checked and the staff never sent them over. The manager did finally send them to my email. This business lost a customer due to actions of one person and put my pets healthcare last over her rude and unprofessional behavior.