Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 2,2024 I had an appointment to have a facial with Prophecy Med Spa. After the facial I met with **** who tried to get me to purchase a spa package for $3500 for chemical peels, facials, and other services. I signed up. But on April 11, ************************************************* the package and I requested to cancel. They said the only way I could cancel was to meet with a manager. So on April 13,2024 I met with a manager and he said and did everything to try not to get me to cancel. I told him I could not afford it at the time. After reviewing my bank statement I realized they charged me $150. On April 24,2024 I contacted the company again and told them I did not authorize them to charge me and that I needed them to cancel the package and not charge me anymore. **** contacted me April 27,2024 and told me she would discuss with her manager but that they have a contract that I can cancel but could not be refunded. On April 29,3024 I contacted my bank because this time I saw that prophecy had now charged me $400 and I filed a dispute against the charges. This company has forced me to stop my debit card and get a new one and I dont know if I will ever get my money back. I noticed a lot af senior women in the spa and I really hope this company is not taking advantage of them. The policy of not refunding you back for services I never used and continuing to charge me well after I requested to cancel is very wrongBusiness response
06/25/2024
Hi .
The case been resolved and the client got full refund .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
8851 Center dr suite 300
La Mesa, CA 91942
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.