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Find a Location

The Helm Management Co has 1 locations, listed below.

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    Business ProfileforThe Helm Management Co

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/17/2015

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers real estate and property management services.

    Business Details

    Location of This Business
    4668 Nebo Dr Ste A, La Mesa, CA 91941-5200
    BBB File Opened:
    7/27/2000
    Years in Business:
    43
    Business Started:
    12/9/1980
    Business Incorporated:
    12/9/1980
    Accredited Since:
    8/17/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Thomas Otto Hensley, President
    • Ms. Barbara Hensley, Vice President
    • Mr. Ronald Ficalora, Senior Association Manager
    Contact Information

    Principal

    • Mr. Thomas Otto Hensley, President

    Customer Contact

    • Mr. Ronald Ficalora, Senior Association Manager
    Additional Contact Information

    Fax Numbers

    • (619) 466-6499
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The matter pertains to an issue I raised with Helm, our *********************** (***) management company. I initiated contact with them 11 days ago concerning an abandoned vehicle in our visitor parking lot. This vehicle has been occupying the space for nearly three weeks, accumulating cobwebs along its undercarriage. In our community, we possess only one designated visitor parking space, making it problematic when individuals abandon or store their vehicles there. The *** advised me to contact the vehicle's owner and request its removal. However, I conveyed to the *** that I am unaware of the owner's identity as nobody appears to visit the vehicle. Furthermore, I highlighted the fact that I contribute $400 per month to the *** for the resolution of such issues.Regrettably, the *** has not yet taken action to address this matter, and the vehicle remains abandoned in the visitor parking area. As a unit owner within this condominium community, I would appreciate clarification regarding my rights in cases where the *** does not deliver the services for which I am financially responsible.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alexandra W

    1 star

    04/11/2024

    If I could give zero stars I would. This company does not care about you. They don't care about your safety and could care even less about your satisfaction. We pay $400 each month and they haven't sent someone to check a faulty sensor on a heavy metal gate that could KILL someone. **** has been notified of the issue over two months ago and continues to do nothing. It caused damage to my car by failing to stay open, so imagine what it could do to a person. However, they would rather accuse me of improper use than to just send someone to check despite multiple other residents complaining about the broken gate. They will take your money and buy cheap equipment then won't have any accountability for the damage it causes. Save yourself the trouble and probably an injury and choose another management company.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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