ComplaintsforCaravan Canopy International, Inc.
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order with Caravan Canopy on 07/16/2024 for 4 replacement feet pads. I paid $50.60 for 4 of them and got 3 of what I ordered and one other part that was different and obviously used by the scratches on the bottom. My husband watched me open them and he was the one who noticed that it was different. I sent them pictures showing the 3 correct parts and the 1 wrong part. I asked for a refund for that part. It was a $12 part and they refused. They accused me of lying and said that the wrong part they sent me was really my old part. I have no reason to lie about a $12 part.Initial Complaint
07/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a canopy from a hardware store in *********** ******** over the Fourth of **** weekend because we had forgotten ours at home. It was ***** Upon opening we ********** that along the ****** there were several tears. We set it up anyway because we were in the direct sunlight. Used it one day. That evening it rained. It did not storm it was not windy it was just a simple rain. The entire canopy collapsed in four different spots under the weight of the rain. It was ****** I contacted the company when we got ***** I was told by them that their ******** does not cover misuse of a product. And they offered to sell me a new one. I requested a refund or a replacement. I'm highly disappointed with the quality and the **************** that I received.Initial Complaint
05/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company should be OUT OF BUSINESS! Cheap junk, and one of their canopy tents flew on a child at an outdoor festival. We were there for 4 hours and watched 1 more tent collapse, then an hour later ours did! We noticed they all looked the same, and then realized every canopy/tent that did was the exact same brand, Caravan! There were over 30 tents and the only ones that collapsed were Caravan! The couple of vendors with those tents then started putting them up. I'm requesting the huge event location ban this brand from being used there in the future, before someone gets critically injured. Do NOT buy these cheap made in China garbage.Initial Complaint
02/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Bought a carport and installed it to their instructions. A weld broke and it collapsed in on itself. They refuse to replace the frame under their warranty because these are not supposed to be used in the weather.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.