Business ProfileforMakita U S A, Inc.

Bought a Makita cordless string trimmer, with the confidence that they had a good warranty program in case it broke.Well, just a few months shy of a year, the motor stopped working. Fine, things happen, I get it.We called them, and they were very friendly and told us to bring it by their La Mirada location and they would fix it under warranty. Unfortunately when we got there, they informed us it would be 8 WEEKS BEFORE THEY WOULD EVEN LOOK AT IT. Not repair it, not diagnose it; they would only start the process after 8 weeks. Meaning it could be up to 6-8 weeks after that to repair it. So we were looking at 4-5 MONTHS before getting it back. We told them that it essentially made getting it back moot, as our yard would grow beyond out of control by then. We would have to hire a gardener who would charge us more than it would cost to buy a new one. We asked nicely if they could simply replace it. We were met with rudeness by their employee and told "No."This all amounts to their warranty actually being fraudulent, as they know that people simply would give up on this egregious wait time and have to bite the bullet and buy a new one.I have been a LOYAL Makita owner for years (I own about 2 dozen of their tools and other products), and this situation seriously makes me reconsider ever buying anything from them again.All I ask is what I purchased, less than a year ago, to be replaced in a TIMELY manner.