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Complaint Details
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Initial Complaint
08/22/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order for $245 worth of apparel with this business. Date of order placed 7/7/21. With a turnaround time promised of 5 days, the order was not delivered until 7/31 which was the first red flag. 2 items of the 4 were delivered on 7/31 and the other 2 delivered on 8/3. I contacted this business about returning the items on 8/5 within their 30 day window, even of when the order was placed, let alone the timing of delivery. Someone got back to me asking what I wanted to return but when I responded 4 items they didn't respond again. I wrote another new email, to which I asked to return and they informed me I could only return 2 items of the 4. The website says all items are available for return/refund or exchange. There is no exemptions stated for any items when my order was placed. I have been trying to contact this business constantly to set up a return/refund of ALL items and they have been uncommunicative. It's absolutely ridiculous for a business to operate like this.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.