8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rick W
1 star12/06/2023
If I can save one person from getting involved with Karla Dennis, it will have been worth my time to write this review.You will see that all negative reviews center around 1 troubling practice.My wife and I bought into their program thinking they would actually do the things we were paying for.Once you sign on and provide your credit Ard for monthly billing, they go dark. Im embarrassed to say how much money we through away, not to mention the time we wasted trying to track people down to get answers about our taxes.There is no strategy provided.We also had to file a dispute with our credit card company to get the auto payments stopped as they continued billing is even after we sent them a letter in writing as well as an email.It is my opinion that the people writing the 5 star reviews are not the regular clients who are being billed thousands of dollars and receiving nothing but a run around in return.I hope you take my advice and save yourself from financial loss and your sanity.Review from Sanjiv P
1 star11/27/2023
I enrolled in their Business Builder consultations in July 2023, subsequent to engaging with their content on ******** Before my initial session, I submitted my tax returns for their assessment. The consultations, however, provided generic advice regarding business expenditures, such as acquiring equipment, a car, or a house to mitigate taxesinformation that did not align with my specific needs. Despite appointments being scheduled every other month, my credit card was charged $900 monthly.During the second session, I received identical information as the first. Disappointed, I requested a refund, only to be informed that someone would contact me. Days passed without any communication, prompting me to initiate contact for a refund. Despite expressing dissatisfaction and the desire for a refund, I was offered future credits for consultations with a different representative. Unhappy with the company's service and adamant about a refund, I encountered a protracted process that ultimately led me to relinquish the pursuit. I caution against engaging with this company due to the presence of inadequately informed personnel in the realm of tax reduction.Review from Sterling H
5 stars10/05/2023
GAME CHANGER! I heard about Karla and her company after listening to one of her ******* videos. I shared it with my boyfriend, who was very frustrated with our existing CPA. We contacted their office, made an appointment, and were initially disappointed our appointment wasn't with Karla. But there is a reason, why it is set up this way. They actually screen clients like we screen accountants. I met with ******* first and he explained the process to me and then he told me the price for tax planning, I was shocked at first but then I decided the most that would happen is I could lose some money. I started with them in June 2019. I have to tell you it was the best investment. Not only did I get a large refund. This is the first time in a long time we did not owe. We also amended two years of returns and will be getting back additional money based on things we had no clue about. We are now being educated on tax deductions, We know what it really means to file taxes and what it means to do tax planning. Great decision.Review from JJ L
1 star10/04/2023
This company deserves my first negative review on BBB. This is after I am out of options of contacting them directly. I have reached out to them to resolve the charges discrepancy after talking to 5 different people who said they'll get back to me, and guess what? They never did! Even after submitting evidence of mis-charge and dissatisfaction. They do not deliver what they promise, after you pay you will have trouble getting ahold of anyone to help out. I would rate this as unethical business practice. Just a warning to others.Review from Kaylan K.
1 star07/28/2023
I have never left a bad review in my life. KDA was categorically the worst customer service and follow up ever. Paid them every single month $900 for a business builder program and tax filing. They had ample time to file my taxes before April 15th and ended up filing an extension and getting it done by June 30th. One of their tax preparers was the only one who I had any confidence in. I had high hopes at the prospect of working with this team and they consistently dropped the ball and it was always left up to me to follow up with them. Terrible business practice and caused me extreme stress.Review from Davione S
1 star08/12/2022
Scammers! Paid $3,000 and no services provided. Was then told $3,000 was a down payment and $27,000 was due in full. No services provided, paid $3,000 to this company after viewing a live instagram session to scam hard working people out of their money only to then tell them they owe more money, keep the money and provide nothing.Review from Rajendra T.
1 star07/12/2022
Horrible service. I Paid $6000 for Tax Strategy and around $2000 for tax returns preparations. I had very painful, trauma journey with them. They are not professionals at all and they don't bind to promises made. They never respond to calls and emails except while taking money. Once we pay money we are cornered and as per their mercy we need to go. Even after paying that much of money very pathetic. After killing months of the time they will mention we can't do tax strategy for you.Once again please beware of Karla Dennis and Associates especially with Karla, She don't know any thing.below ***** E, 1 star, Dated on 08/31/2020 comments 100% I experienced.KDA Inc Response
07/13/2022
We tried to work with this client, but the client was asking us to perform services outside of our engagement agreement. The client was fully refunded for the service.Customer Response
07/31/2022
I didn't ask anything outside of the agreement. As per the agreement they need to provide Strategic tax plan after 3 meetings(duration with in 6 weeks). But after 8 weeks they came back and told they don't have expertly to do my requirement and refunded my $6000. Coming to tax returns Karla agreed to provide the details around April 4th but she never come back even after couple of email follow ***Review from Jamie A.
5 stars07/07/2022
Extremely knowledge and patient. I was struggling to file my taxes after losing my father to Covid. I had to file his taxes and mine. It was very hard. They were very patient with me. They gave me a list of what I needed to give them and they explained it multiple times. I am not good at paperwork but ******* and ****** really helped me. They didn't rush me, they followed up and I got the taxes done. You really get what you pay for and their service was on point.KDA Inc Response
07/13/2022
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.KDA Inc Response
07/13/2022
Thank you so much for your 5-star review! We will share this with the store to let them know to keep up the amazing work.
Customer Review Rating
Average of 8 Customer Reviews
Contact Information
4 Centerpointe Dr Ste 310
La Palma, CA 90623-1074
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.