Business ProfileforDecideOnLove
Current Alerts For This Business
The Federal Trade Commission’s Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.” For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Additional business information
On April 13, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://www.decideonlove.com/. The business advertises the following claims:
- Comparative Price, Value and Savings Claims
- “PayPal Safe Certified Store”
- “SATISFACTION GUARANTEED
30 DAYS
Money Back”
- “100% Customer Satisfaction Guaranteed”
- “Fast refund--100% Money Back Guarantee”
- “Money Back Guarantee: If your items arrive damaged or becomes defective within 30 days of normal usage, we will gladly issue out a replacement or refund.”
- “MADE IN USA >>The product is manufactured in California(L.A.), Nevada(Henderson), Massachusetts(Boston) and Michigan(Detroit).”
BBB challenged these claims based on the following BBB Codes of Advertising:
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
2. Comparative Price, Value and Savings Claims - https://www.bbb.org/code-of-advertising#Comparative_Price_Value_And_Savings
20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees
34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results
37. “Made in USA” Claims - https://www.bbb.org/code-of-advertising#Made_In_USA_Claims
As of May 8, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 581 Yorbita Rd, La Puente, CA 91744
- BBB File Opened:
- 3/20/2023
- Years in Business:
- 4
- Business Started:
- 8/17/2020
- Alternate Business Name
- UTURE ECOM LLC
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Alison R
1 star01/16/2024
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