ComplaintsforSoCal Led Lighting
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Order Date: October 10, 2021 Item: SOCAL-LED 2x D2R HID Bulbs 35W AC Factory Xenon HID Headlight Direct Replacement 6000K ************************* One of the light bulbs burnt out within the 1-year warranty period. I have contacted Amazon, they referred me to the vendor. I sent the vendor a message on 9/2, via Amazon. No response. Called and left voicemail directly with vendor on 9/10, no response. Sent email form to company on 9/10, no response. Receipt along with warranty information is attached.Business response
01/05/2023
what is your amazon order number?Customer response
01/11/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
Amazon.com order number: 113-5477458-7752214Business response
01/18/2023
ok, we can send a replacement for you, what is your address?Customer response
01/27/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you. Unfortunately I already needed to buy a new set. However, I will take the replacement.
By the way, this information was on the original invoice.
***************************
7500 ****************** 65
**********, **. 85255Business response
01/31/2023
Ok, here's the tracking number for the replacment. **********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.