Business ProfileforIvan's Blinds and More

see below: 1. Ivan Blinds sales rep gave us a quote and estimated installation date. We explained, and he acknowledged, that this is a rental property heading into peak season/holiday and therefore there was a time sensitivity. He had shared his experience that while the quote was 6-8 weeks, that the lower end was more likely - even sooner and he did not anticipate timing being an issue. Based on this, we paid our first deposit on October 1 and our installation was scheduled for November 3, 2. 10/1 quote (attached from Ivan’s) references the time and that house is a rental; payment of $3800 deposit made. 3. 10/18 - Ivans notifies us that 11/2 scheduled installation has to be canceled due to delays (caused by their error and vendor) new estimated delivery of mid-November and installation is scheduled for 11/18 5. 11/18 – we travel to La Quinta for installation and installers realize that 2 of the shades are not correct size and can only partially install. Issue is apparently caused by an error in recording measurement. Here it is clear that someone other than us made a mistake which caused a delay/travel costs for us. 6. 12/9 – 2nd installation scheduled (1 more) 7. 12/16 – Ivans confirms that last shade has shipped and final installation is set for 12/23.( 12/23 – final shade is installed). We were not able to be present due to family holiday commitments, but wanted to have installation completed asap. Note – final installation occurs between 11-12 weeks from deposit payment, well outside the 6-8 week quote. 9. We ask for a concession and with issues, offered a less than 5% discount conditioned upon our agreement to release any responsibility for workmanship/warranty and not “hear from us again” 8. We decline discount and ask for any documentation related to our warranty with your company for our files.. We are entitled to this to receive the full benefit of our purchase. 10. We have paid in full and no response or documents.