Business ProfileforSmartStop Self Storage

Gave notice to vacate storage unit for 7/6/24, was charged full amount for month and told they do not prorate and had to pay full month. Gave full notice per their policy. Whatever, this place consistently increased prices over the 3 years we had a unit there without any sufficient reason other than they can, so this was not surprising. Got to facility morning of 7/6 with movers to empty our unit and was rudely told by employee named ***** to get off the property with no reason other than electrical problem. When trying to ask questions and find out when we could vacate, no answers given just rudely told to leave and walked away. During this interaction with *****, it was mentioned by ***** that we should reschedule our move, which wasnt possible since our physical address belongings were already loaded on the moving truck, which was with us when we went to vacate the unit. We have received zero contact or answers as to why we couldnt get into the property to get our stuff, and only half of our belongings are in new city as this was not a local move. Was told by corporate customer service the district manager would be contacting due to the issue and also told by employee ******(?) on 7/7 that the district manager would be contacting to address the issue. Today is 7/9 and no call or information regarding our stuff or compensating for our lost time with movers and the added cost of either hiring movers again or figuring out a self move, both of which incur more costs on us without adequate information from this place or how it may have been resolved the day we were supposed to vacate. This is poor business practice and poor customer service, and in my opinion theft as we were denied entry to get our property. We are seeking compensation for us to get our stuff that we have been denied access to the day of moving to another city.