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Complaint Details
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Initial Complaint
06/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
When I signed for this service there were multiple carriers to choose from. In May these options disappeared and only **** is available. I can't use **** because all mail is forwarded to the PhysicalAddress address. I need *********** DHL or anyone else who is NOT **** in order to get my mail as I'm not in ******* and can't get local pickup. *********************** confirmed that they don't know when ***** would come back and ***************************** confirmed that *** was never an option. Apparently PhysicalAddress outsources the shipping rather than just doing it themselves (doing that would have avoided the problem). *********************** processed the last batch manually. So that means they CAN do it. Yesterday, *************************** refused to do this process. So now I am not getting my mail.THIS IS CRITICAL MAIL AND IT NEEDS TO BE DELIVERED EVEN IF THEY MUST DO IT MANUALLY. I AM PAYING FOR A SERVICE THAT I AM NOT GETTING. I expect the mail to be forwarded to me via ***** or *** overnight (NOT 2-day), at THEIR EXPENSE, for this issue and I expect they get these services re-enabled ASAP.
Business response
06/12/2023
To whom it may concern,
This client is disappointed certain shipping options are no longer available. We have been working with our shipping partner and the client to offer an alternative carrier he can use to ship his items and have been since he reached out to ** on 06/05/2023. We are currently in the process of getting the option he wishes to use turned back on.
I have reached out to the client this morning at 8:53am regarding his shipping options and am currently awaiting a response from him before proceeding.
Best,
*****
PhysicalAddress.comInitial Complaint
01/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
PhysicalAddress.com is a mailbox service which includes mail forwarding. I signed up for service to maintain a ********** address and to have my mail forwarded to ****** while I am visiting ******. When I signed up for the service, I asked that my mail be forwarded by using either ***** or ***. I was told by customer service rep that they could. I requested my bank card be forwarded to me on December 13, 2022. PhysicalAddress.com is the sole owner and operator of their businesses. When I receive mail I wish to have forwarded, I am given options to have the mail sent to me. Although I specifically requested all my mail be sent to me via *** or *****, Physical Address sent my mail to ****** via US *************** When prompted to select how I wish my mail to be forwarded, PhysicalAddress simply request if I wish to have my mail forwarded in 6 to 16 days; or up to a 100 days but offer no explicit service. I have telephoned Physical Address for assistance but they simply avoid responsibility. They tell you they are sending your mail via a more expensive manner, then simply pocket the money they charged to my debit card and subsequently dump my mail in US ************** mail. When called, they are nasty and refuse to accept any responsibility for my mail lost. This is a fraudulently operated company
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.