Business ProfileforPawsionate

Their policy states "if you are unhappy with your order due to a defect, damage, wrong item, or printing quality issue, please contact our customer service. Our policy lasts 20 days since your delivery date. I'm 14 days away from their policy since the item was delivered on July 10, the policy states if the 20-day period has gone, we can't offer you a replacement" and "if the problem is significant, we will send you a replacement within a reasonable time. In this event, the original product can be kept at the customer's disposal".. They are instead sending e-mail after e-mail after e-mail wanting me to send a photo or video proving the lights inside the item do not work. ??? How??? I'd have to return it for them to test the switch themselves. The switch inside does nothing, there is no way to prove they do not work, and if I return it they will not only have the item but obviously they won't replace it, either, their customer service is giving me the runaround. I see there were 67 complaints filed and that you show an "F" rating with you??? I'm not surprised. I'm guessing I am just out my $36.98 since they do not list a phone number and you have no way to contact them other than e-mails that never help.