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ComplaintsforSunset Cove Villas
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reserved 2 villas in February of 2023 for use from July 21 to July 28. I provided a $12,000 deposit.I called on Saturday July 8th to confirm parking arrangements. I was told they did not have my reservation and my deposit was 'stolen' by the previous management company. I submitted the confirmation documents showing the deposits I made to ******* hotels but they do not care. They offered no resolution for me other than to tell me I was on my own. I have been unable to confirm any part of the story I was told about what had happened through the local papers, the ** office or and court filings. I do not believe the story they are telling. No one at the current management team (******* hotels) will take my call or answer my questions. I can only assume they screwed up or intentionally stole my money and they now refuse to correct the situation. Avoid this company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.