ComplaintsforRD Training Systems LLC

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On March 14, ************************************************** ***************, ** entitled "Proven Turnkey Systems", hosted by a ************************* of RD Training Systems, LLC and attended by approximately 15 people. The seminar was from 1pm - 3pm, relevant only because ************** had mentioned at least twice that he was glad the venue was so close to the airport since he had to catch a 4pm flight. The seminar was essentially a sales pitch for in-person training at a later date (June *****), and at the end I joined 3-4 others who were signing up for said training. ************** himself filled out the paperwork, and it wasn't until after I signed and had handed him my credit card that I was given a copy of the "Tuition Agreement," filled top to bottom, front and back, with endless "fine print" that I wouldn't have been able to read at the time while still allowing ************** to get to the airport in time. I was concerned when I later saw at the bottom of the front page, "I understand the tuition fee is nonrefundable and there are no cancellations, all sales are final. I acknowledge this purchase is for a live 2-day training conference and the 90-Day Performance Guarantee and services commence upon attending the live training". Approximately 2 weeks later, I learned that I would not be able to attend this training due to a family matter out of state that would likely require me to spend several months away as a caretaker, and suspend my business. Because of the latter, the training program was not viable for me. After calling the company and speaking with ******************************* to explain my situation, I was told to send an email putting everything in writing. I did so the same day, but didn't receive a reply until 10 days later, telling me in a very cold and dismissive way that "our no cancellation policy is non-negotiable." To pay for something I will not receive due to circumstances beyond my control seems highly unethical, if not criminal. I would like a full refund.

  Business response

  04/29/2024

  We appreciate the opportunity to discuss the options we've provided to our client in response to her unique circumstances.
  Understanding that unforeseen events can prevent attendance, we have offered several flexible alternatives to assist our client. These include rescheduling her participation in a future training session or accessing our virtual on-demand training at her convenience when ever she is ready to start. These tailored solutions are designed to provide meaningful support while accommodating her needs.
  However, it is important to note that these offers are made within the framework of our established policies. As per the "Tuition Agreement" our client signed, which clearly outlines our nonrefundable tuition policy in bold above the signature line, no refunds are granted after the three-day rescission period. Unfortunately, we were not notified of her desire to cancel until two weeks after registration, which is significantly beyond this period.
  We are grateful for the chance to clarify our position and encourge *************** to reach out to us direclty if she has any more questions or needs any further assitance.

  Customer response

  05/01/2024

  As I had stated previously, I was not given the opportunity to read the Agreement before signing since ************************* completed it and simply handed it to me for signing, pressuring the line to move quickly since he needed to get to the airport for his imminent flight.  He had verbally stated we could back out if needed, so once I was given my copy of the Agreement and saw the bold-print verbiage as to "nonrefundable" and "no cancellations," I was admittedly concerned but not ****** worried since the group had been given verbal assurance otherwise, as if he was anticipating that those phrases could present a problem due to the cost of the course.  Since my work circumstances have changed, there is a very strong likelihood that even the offer of a rescheduled training date or a remote-access training will not be of any value to me since I will likely be unable to continue pursuing my work for possibly years to come in order to tend to my family member full-time.  Because of that, the money invested is that much more needed, and I am utterly disgusted that this company intends to charge me for a service I will never even receive nor could I use.  To add insult to injury, the very callous and dismissive manner in which I was told that I would not get a refund was an extremely poor reflection of this company's business practice and ethics.  In this social media world where consumer reviews and word-of-mouth have a very heavy influence, these scammers have not heard the last of this matter.  This is truly a deceptive company.

  Business response

  05/07/2024

  We have contacted this client directly. She misunderstood our policy and we are moving forward in a postive direction.We remain committed to the satisfaction of all our clients and growing their real estate business.

  Customer response

  05/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I found the company's direct communication with me to be professional and sincere, and am appreciative of their efforts toward resolution of this matter.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  05/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Seeking Full Refund for a training that was based off lies & was a complete Scam. I pur*****d a Training for my business that I went through all of their "steps" with a written & signed guarantee of receiving a full refund if said "training" didn't work. After following through with all of their requirements & following their rules of not being able to dispute charges through my Credit Card company I've now reached a year of being unable to receive my guaranteed refund & out of the limits for my Credit Card company to refund money. Credit Card company (*****) has advised me to move forward with a BBB Complaint to rectify situation as they felt this company specifically used scare tactics to put me past the point of them being able to directly refund money as RD Training has been pulling this scam on people for years now. I have many emails going back and forth with company as well as their written guarantee for the full refund of $5,995.00. Please let me know of further info I can provide as well as further documentation needed to get refund from this Company. They had been fraudulent for years now & should be shut down as a company.

  Business response

  06/09/2022

  This complaint is defamatory and fallacious and should be removed.
  Our company will not tolerate malicious statements. We reserve the right to pursue legal action for any slanderous, defamatory remarks or comments causing harm to our reputation or business.

  There is no foundation for this complaint. Her comments are not true, unsupported & unprofessional.
   This client has no basis for making defamatory and derogatory comments about our company.
  Our 38+ year stellar reputation speaks for itself. We also have an A+ rating on the BBB for a notable reason. We stand behind our tools and systems, and we have successfully trained over half a million realtors.

  Here are the facts regarding her account.
  

   She has not followed through on implementing and using the systems as instructed. Our gaurantee is based on a clients execution and documentation This client requested an Exit Survey, and we provided her with one as requested. She returned her exit survey to our office with samples of postcards that were not genuine examples of our tools and systems we trained her on. On January 11, 2022, we sent her an email asking for more information on the samples she provided.  We also called to speak with her on January 12, 2022, at 2:55 pm, and we left her a detailed message to call our office so we could discuss her exit survey. 

  She never returned the call. Please see attached emails and phone records.
  

   We have made numerous attempts to reach out to her with no reply. We can only assume that she did not need any further assistance.  We invite her to contact our office directly so we can move forward in a positive manner as we do with all our clients. She can reach our office at 844-454-8787.

  Customer response

  06/17/2022

   I have had multiple email conversations & followed through with every single item that was required within this program - NOTHING has been done : my business had ZERO growth from anything taught & I probably lost time with actual clients when having to deal with the emails/follow along with a useless program that literally did nothing for my Business.  I want nothing more than my money refunded as guaranteed.  I will continue to post online until that promise is upheld.  

  I have ample emails that I will also post online proving I followed through with EVERYTHING that was required by me.  I also brought up the feelings of below level service that was being given with this program the first day of their seminar.  Second day I followed up with the program owners about the continued thoughts.  They have denied getting back in touch with my Credit Card company & have only ever reached out once when the Credit Card company was involved in which I had no reason to speak on the phone to them as that was 6 months after trying to get some sort of service during the program.  Never have they attempted to refund my money which is all I need to speak to them on from here.  I have dealt with this for nearly 1 year now & have had many email conversations so only get robot responses back from them.  Enough is enough & I will continue to hopefully provide light to others before they lose their money & time on such an awful program that will do nothing for their business that they can't just find on Pinterest.  

  I was 1 of 6 in my office that all felt the same way.  Only one other has continued to attempt to get resolution on her end and everyone else gave up trying to get their money as it was clear it was going to be a time waster. 

  
  

  
  

  Business response

  06/24/2022

  As stated in our previous reply,we have reached out to this client  and she has not retuned our most recent communication.

   We respectfully request she contact our office so we can move forward in a positive manner. 

• Initial Complaint

  04/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of transaction: 2/17/2022,Note: I have NEVER received a product or service from this company!! The $1,000 paid was a hold to secure a price and I was to get back to them later to confirm. **** was in a huge hurry to leave after the presentation and said "sign the paperwork" and that there are limited spots for this price and that this was the last thing I needed to learn how to get listing leads and if I signed today it would get me the special price. He ran off in a hurry out of the office after taking my credit card number. I didnt even get a chance to read over any of the paperwork. Before I knew it, he was gone in a flash. Looking back it was as if he didnt want me to read anything. It was a trap and It Is NOT good business! I fell sick with Covid the day after and was in bed for 2 weeks. I sent emails and left messages of my situation that I was not able to go forward because of a family situation that warranted my presence and financial assistance in regards to my mothers health. These people dont care and are hard-nosed and are thieves. I was under duress and was misrepresented and under pressure because as he was in a huge hurry to leave. I am sick over this and feel violated by this company. Days later I called the ******************* ************************* of ******** and spoke to ***********************, *************** Executive to tell her what happened. The holiday weekend delayed everything so I wasnt able to reach anyone until days later. After telling her what happened, she was appalled by what I shared with her. She was off that week so she knew nothing about this company coming in to hold a high pressure sales presentation. (See attached email) She also called up RD Training Systems and told them they are not allowed to use their location for any sales presentations. She also told me to file a complaint with the BBB and claim with my bank. Again, I NEVER RECEIVED A SERVICE OR PRODUCT FROM THIS COMPANY! See attachment...cont'd.

  Business response

  04/29/2022

  When this client emailed our office requesting to cancel,she stated that she was delighted with our service and was looking forward to attending the training however something came up and she would no longer be able to attend.  It's unfortunate that she is making accusations that are false and defamatory. We are abiding by our mutually agreed upon written contract. Registrations are final. We have limited availability. We do not hold seats. Every client has a 3 day right to cancel and this client did not cancel within that time frame.  We also provided her with a very flexible payment plan and waived all the fees. In addition, we gave her an additional seat for her guest as a courtesy. She received two registrations for the price of one.
  
  We provide our clients with professional options if they are unable to attend. We make our cancellation policy very clear in writing when clients register to attend. All guarantees are secured based on their commitment when they register. For this reason, we are unable to make exceptions for personal reasons that are out of our control.
  
  Here is a list of options she has been provided with to accommodate her request:
  In place of your attendance, we will convert you to the Virtual OnDemand option. 
  You can transfer to another event in the future (we will waive your $625 transfer fee).
  You can send a substitute in your place (they can purchase your ticket).
  We modify your current payment arrangements for you.
  

  In addition, this she a credit to use in the future whenever she is ready.

  Our goal is to give our clients the tools and training to propel their *********** business to the next level.

  Customer response

  05/03/2022

  I did cancel within 3 days.   I called and left a message on Feb. 22nd. and sent an email to cancel.  The presentation was on a Thursday and then the weekend came and then it was Presidents Day/weekend.  The 3 business days encompassed this holiday and weekend and through Monday as well.  

  That same night after the sales presentation I fell very sick... I thought it was food poisoning, but ended up being Covid - Delta virus.. I was in bed for a week very sick.   The next day I also got the news of my Mother needing assistance financially which meant I would need to travel to ******** every month to assist in person which meant I could not go forward with the class.   

  Also there was never clear communication about their cancellation process.  The Sales person was in a huge hurry and said just sign it and we'll see you in June.   I fully intended to go forward, but with these challenges an no sign of how long my Mother would need me by her side as well as financial.   I could not commit to this and had to cancel.   

  Please refund my monies I am so sorry for any inconvenience.   My personal situation has changed dramatically.  

  Business response

  05/16/2022

  I called and spoke with ************************* directly yesterday.

  She apologized for the false and defamatory comments she made about our company.

  She will be contacting the BBB to apologize for making a false complaint.

  She recognized she had signed a binding contract and did not cancel within the three day time frame.

  We are working with her and moving forward in a positive manner.

  Thank you for your assistance

  Customer response

  05/17/2022

  
  Better Business Bureau:

  I have spoke with RD Training Systems and we have resolved this matter.   I apologize for saying defamatory remarks about them.  There was a miscommunication and it is now resolved.  I apologize for any inconvenience this may have caused.  
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩