Customer ReviewsforSPW Industrial

July 12, 2023 My complaints start with (1) false advertising, (2) refusal to honor a contract to sell, (3) knowingly sending the wrong product which was $167 less expensive than what I paid and (price gouging) (4) not refunding the difference between this product and the product I originally paid for. A phase contrast microscope (T6100-IPL-PH ) was offered on the SPIndustrial website for $992. The website said that this item was available. I checked this several times on different days and it was still available at the time I paid with a credit card. My invoice was for $991 phase contrast written on it and the exact model number.Instead, I received a different microscope, T720Q (BZB8902585) This microscope was advertised (and still is) for $774. The box appeared to have been previously opened. There was no user manual and parts not needed were present. When I contacted SPWindustrial they required me to take a picture of the product and then offered a refund of $992.Since my invoice was written up for a different microscope and it was available, I insisted that they send it and I rejected the refund.When I visited the website several days later, the model I ordered was listed as sold out". Instead, it was listed with the same SKU for $1634. Clearly, it was NOT sold out. I felt that this was illegal according to consumer protections and fair trade practices in the *******************..I have already started using the alternate product, which I like and it cannot be returned. (I am a student with a Summer project that could not be delayed). If SPWindustrial will refund to my credit card the difference between $992 and $774 ($167) I will consider my complaint resolved. IMO these selling practices should not be tolerated by companies carrying the BBB seal which SPWindustrial prominently displays on their website. ***********************

We appreciate your business and understand the importance of excellent customer service, which is why we want to provide you with a detailed explanation of our return policy.At Spw Industrial, we strive to deliver exceptional products and ensure complete customer satisfaction. We take great care in packaging and shipping items to ensure they reach our customers in perfect condition. Regarding your recent request, we regret to inform you that we are unable to refund the amount you requested Because you did not return the item and you are still using it. Our refund policy, clearly outlined in our terms and conditions, specifies that you have 30 days to return the item if you are not satisfied, however you declined to return the item We understand that returning an item can be an inconvenience, and we apologize for any dissatisfaction or inconvenience you may have experienced. Please note that we have taken your feedback into consideration, and we constantly strive to improve our services and policies. Your satisfaction is of utmost importance to us, and we appreciate your understanding in this matter.

Claimed to have parts I needed in stock so I ordered, they then charged my credit card and clearly began looking for the used part online. Would always say they would get back to me later that day with an update but never would. Just ****** and you find what they are trying to sell you from another supplier at a mark up.

The item you ordered has failed testing and we were not able to ship your order. You ordered a Ge Healthcare P-960 pump that has been discontinued and very hard to find. Due to your derogatory comments you are blocked from any further purchased from our website

Misrepresented item: Picture of used Porvair ******* wasn't the instrument we received. Picture showed straight tips and item arrived had curved tips that were significantly damaged and virtually useless. It would have been non-functional. **************** was OK. We did receive a return authorization and shipping label and they issued a complete refund but not without extra email to remind them.

We emailed you a return label and once we received your item we issued a full refund. We hope we can do business again

It took 2 weeks and multiple emails to get a return label and authorization to return it. Your reviews speak for themselves...

I ordered an instrument that they claimed was on the shelf and in stock. I ordered the instrument sometime in May, they sent me a tracking number in my email that always showed me the item was not yet shipped. Later in July I called them and asked what was going on, they sent me a new tracking number and once I checked it the item seemed to have been delivered. However, I requested a direct signature for delivery. The person they have listed on the tracking is *************** who was not at work on the date they claimed it was delivered. The item was over $2k and its not in my possession. They have called our office demanding payment, cussed us like a dog, dropped the * bomb over and over again. They guy said his name was ****. I have also looked more at their web site and they have a lot of equipment listed on their site as new and available. One item in particular is a *olyon environmental chamber. Its still up on their site.https://spwindustrial.com/tabletop-temperature-humidity-test-chamber-new-made-in-usa/*olyon don't sale these ******** to their distributors for the price they have listed, about $6.4k. These ******** are almost $10k, we have one so that is what made me look into it more. I called *olyon and they also said that SPW was not a distributor and they don't have any of these items.Company is a scam, just look at all the bad reviews. They can keep sending me an Invoice but until I actually receive the equipment I ordered there is no way I am going to pay the bill.

You are a fraudster . Your order was shipped and delivered and Signed by one of your workers name ****************. . Here is the proof https://www.fedex.com/fedextrack/?trknbr=274105360304&trkqual=2459739000~274105360304~FX. You disputed the charge and your bank gave you back the money you paid for this order and you have possession of our product. We will send this to collections and contact our attorney to collect our product back.

I ordered a part in November 2021 which was listed as in-stock and $4800. SPW billed me the $4800 immediately. The order did not arrive by January, so after a phone inquiry with a rude representative, I was told it was "about to ship" and that it was not available when I ordered it. Today, two weeks later, and three months after the order was placed, I received a refund without any prior communication citing that the part was out of stock. The part is now listed, 6 available, on their website. In-stock and $7800. STAY AWAY from this company. They're not to be trusted and they don't value their customer.

As communicated to you via email, You are buying a rare and discontinued item, our supplier promised delivery then canceled our order. We attempted to fulfil your order with no success. Due to supply chain issues this order was not fulfilled in timely manner therefore we had to issue a full refund

This conflicts with the information provided by your representative during the January phone conversation, when I was assured that the item had just been located overseas and was preparing to ship the following week. I was given the choice to cancel the order at that time and chose to keep it for receipt the following week.

Placed order. Had free shipping. Company sent me an email later stating I need to pay 600 in shipping. Very disappointing to work with. Called customer service was told they couldnt handle charges even though my original paperwork said free shipping. Wont use them anymore. Too much undisclosed

We reserve the right to accept or reject your order . Our software does not calculate shipping charge accurately for heavy items .