ComplaintsforFontaine Weatherproofing Inc
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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In 2020 Fontaine Weatherproofing was hired by our H.O.A. to put on new roofing for our community. In 2021 we didn't notice anything wrong with the roof. However, during the rainy season the following year, in 2022 we noticed a leak coming from the roof near the front door. We provided pictures of the water stain and Fontaine came out to assess. However after investigating they determined the roof did not have a leak. After a heavy rainy season this year, we noticed a crack in our ceiling had gotten bigger and water again by the front door. We contacted the ******* who then sent Flood Pro. They opened up the walls after noticing some water damage outside the wall. They determined the water had dripped down the slope of the ceiling and caused water damage a mold. Currently that area of our house is contained through plastic and we do not have access to our front door. After flood pro had come out and assessed and determined there was mold caused by the leak, Fontaine again came out to assess. However they did not check the water damage in the wall, inspect the mold or go on the roof to inspect. They simply stated there was nothing they could do and left. We are only asking that they repair the roof properly in a timely manner so we can avoid living in a potentially hazardous environment and to avoid future leaks.Business response
05/22/2023
Good morning,
I understand your frustration with this issue. As you know, we performed a controlled water test last year and we could not replicate this leak. At this point, we need the plastic removed that says this a hazard area. We need the drywall left out so we can take a hose and water test this area again.
We're waiting for a green light from management. The HOA's consultant will be involved with this process as well. If this a roof leak, we'll promptly perform any required work.
Thanks for your patience.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.