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Complaint Details
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Initial Complaint
03/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company went out of business and we paid them as you can see on the document. They said they would work to get ** money back from the **** My complaint is that they closed the business and never informed us about it. There was no letter, phone call or email. When we didn't hear from them for a long time I reached out and all numbers were disconnected, email's bounced back etc.I, through much research, found a name of a woman who was on one of the emails that was helping them with our credit from the **** I reached out to her and she is the one who told me that they closed their business and she would be helping us.My complaint then is two-fold. Per the above not telling us or giving us a heads up they were closing and two, we paid them over *********, where is that money and should be be paid some of that back etc as now dealing with another company.
Business response
04/01/2024
*************************,
BIS is not out of business and ******************* never worked with BIS.
******************* worked with a group called BGR. They went out of business in the fall and no notice was given to anyone. You really should get correct information before you make accusations.
According to the *** your 2018 refunds were processed, and refunds sent 12/19/22. 2019 and 2020 are in process with the ***. Projected refund release 6/4/24.
All state refunds were received. Which there is an outstanding invoice due and payable to BIS. My office will forward an invoice.
If you did not receive the 2019 refund ck you have to contact the *** directly.
The covid 19 pandemic caused considerable delays regarding the taxing authorities processing time. We have no control over taxing authorities processing time.
I hope this clarifies any confusion.
Any additional support or questions please contact **********************************.
Best Regards,
****************************;
Customer response
04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paid BIS $22,000 for submission of an R&D credit 3/17/2022. 9 months later. They stated the *** list the filing so they resubmitted. Last response from them was 8/22/23 stating they have not received anything back from the ***. No further communication since then. Phone is not answering. Goes to VM which is full.Business response
02/16/2024
************,
Our office is opened from 9 am -3 pm Monday -Friday. I apologize regarding the phone issue. We have had trouble with our *** phones on several occasions. As you know it is tax season and we are very busy at this time.
All of your documentation was sent to the *** for processing. According to the information we received this week your refunds for 2019 and 2020 have been processed. You should be receiving your refund checks in the near future.
The taxing authority has been working diligently to catch up after the Covid- 19 issue. The taxing authority is in charge of processing your claim. All documentation was submitted in a timely manner. I sent you a letter with my business card including my direct contact info. You should have received my direct contact info last year. My office has been doing this work for the past 20 years. We stand behind the work we do 100%.
Please forward any correspondence you may receive from the taxing authority directly to our office. My support team stands by to service your account. and will be happy to help. As additional information becomes available from the taxing authority you will be updated. It is not necessary to be ride and harness my staff. Thank you in advance for your consideration regarding my team members. Any questions you may have you can contact me directly.
****************************;
President
Business Incentive Solutions.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.