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ComplaintsforMy Gym
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on 2/28/23 for an adjustable dumbbell set for $199. My order number is ****. After placing the order, I received an email from the company with a list of FAQs and one of the answers to an FAQ was that the dumbbell "set" only included 1 dumbbell and the set refers to the dumbbell and the tray it sits in. The listing is misleading and I thought I would be receiving 2 dumbbells, a set. I immediately contacted My Gym through their contact information email and requested to cancel the order. In order to cancel the order, the equipment must not have been shipped yet. I also called the number they provided on 2/28/23, got voicemail and left a message asking that the order be cancelled. I never received a return phone call or a follow up email to my request for cancellation even though the automated response says that I would hear from them in 1-2 business days. I followed up and sent subsequent emails requesting status of the cancellation on 3/3/23, 3/6/23 and 3/9/23 with no response to any of my emails. On 3/9/23 hours after my last email asking for status of my cancellation, I received an automated email saying my order has been shipped. So now it can no longer be cancelled. I sent another email on 3/9/23 after seeing that the order has been shipped and still received no response. Despite multiple attempts to reach out to the company, they have failed to respond and now I will have to return the shipment once it is received. A full refund needs to be issued.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.