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ComplaintsforRidgestone Apartment Homes
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am writing to express my dissatisfaction with Ridgestone Apartments' management and services. I faced unfair charges and unprofessionalism during my tenancy and upon moving out. I paid $250 for a move-out deep clean, yet Ridgestone Apartments charged me an additional $150 for cleaning. I demand a refund for this unreasonable charge. My tenancy began on November 4, 2021, and I encountered a persistently nonfunctional garage door. Despite reporting the issue to ****, the handyman, my garage remained in disrepair, leaving my vehicles exposed. Additionally, neighboring children trespassed and damaged my garage, leaving shoe prints on the walls. I have photographic evidence of this damage. Despite these issues, the garage door problem was not considered when I received my final statement of bills, totaling $1,250. My initial month-to-month lease was renewed for an additional six months, ending on April 30, 2023, but I moved out on March 30, 2023. I believe the charges do not accurately reflect my lease term and apartment conditions. When addressing my concerns, ******, a staff member, demonstrated unprofessionalism and poor customer service, blaming me for not scheduling a final inspection with ****. I request the Better Business Bureau to investigate this matter and seek a refund for the unjust charges. I hope Ridgestone Apartments' management will be held accountable for their unprofessionalism and unresponsiveness to tenant concerns. I have enclosed relevant documents and photographs as evidence.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.