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Complaint Details
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Initial Complaint
02/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Wasn’t sent what I paid for.sent a much lesser quality car lift no serial or model number also *** who does the safety certification told me that the on lift is not a valid number lift is not operational now as lift safety latch is not working and was repaired once alreadyBusiness response
02/28/2023
We have told the customer that he has to call the manufacturer of the lift, and the manufacturer is Forward Lift, and their number is ************. The warranty is under the manufacturer. They want him to call the local Forward Lift tech representative, so they can come by and assess his issue. We gave him the phone number of the technician.
The technician is Auto Equipment, and their phone is 9************
His lift Serial Number is N** *** *****
We told him before in many emails that they needed to call Forward Lift. We even gave him the person to contact over at Forward Lifts. He needs to call ************, Press Option 6, which is customer service. I told them to ask for ****** He was expecting their call.
He was claiming that it's not even a Forward Lift, which it is since I called the manufacturer and they gave me the serial number for it.
The bill of lading shows it came from Forward Lifts coming from ******** ******** and shipped to ***********, CA. The lift was shipped with YRC freight, and the tracking number is ************. It was delivered on 01/18/2023. The equipment was installed by the owner or whoever he hired to install it.
The solution for him is to call Forward Lifts or the technician they recommended he needs to reach.
I have attached the emails that we kept going back and forth
Business response
03/03/2023
Hello ******, Yes we sent the right lift, maybe your installer switch out the lift. All we know is that Forward Lifts sent you a lift, that we order and the serial number is correct. So whom ever install may have switch it on you. We didn't install you had it installed.Customer response
03/06/2023
I am rejecting this response because:
I am the installer no and it wasn’t swapped out this safely feature is installed at the factory I can’t believe that you have decided to help these people with a bait and switch.The safety certificate is invalid according to the people that test them *** this is a very serious issue people could be killed!
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Contact Information
18215 Pasadena St STE 100
Lake Elsinore, CA 92530-2788
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.