Business ProfileforAB Auto Repair and Tire Shop, Inc.

On June 28, 2022, I Contacted this auto shop in regards to having the starter on my 2002 Lexus ES 300 Replaced Because it had gone out june 26th,2022. I originally thought it was my battery so I contacted Triple AAA And when the battery technician came out he told me that it was not my battery it was my starter. So that same day June 28th I contacted AB auto repair & tire shop I spoke with a gentleman by the name of *** And explain to him that my starter had gone out and if they could replace it how much He told me $367.72 I thought it was a little pricey But I did not mind because I have 2 small kids And it's hot! so I needed my car fixed asap. *** told me that I can have my car in that day but they would not be able to work on it until the next day So I had my car towed To the repair shop Before 5 o'clock their closing time. The next morning I spoke with *** and he informed me That my starter was bad and they would replace it. Next call i got was my car started right up but there was a knocking sound coming from my engine,I've had my car almost a year now and I've NEVER Heard any knocking,my car has never overheated or have I had any MAJOR problems with it AT ALL,so I couldn't understand where this knocking sound could have came from, Later that day, I went to the shop to go see what was going on with my car and to listen to this sound they told me it had upon arriving A mechanic came out with a jumper headed to my car So I was even more confused because I was told earlier that my car started right up And if the main purpose of my car not starting in the 1st place was the starter and they replaced it I did not understand why he needed the jumper. So he hooks up the jumper Turns my car on and instantly there is indeed a loud knocking sound I have NEVER EVER heard that sound in my car before,Then he tells me my car is not drivable I was so distraught And in disbelief Because just 2 days prior to my starter going out my car was very drivable with no sound