ComplaintsforSolar Manager LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In February Solar Manager contacted me regarding my solar not communicating with their equipment. The person I spoke to assured me that my solar panels were still producing energy when in fact they were not. PG & E employee checked how long my panels were not producing energy. The last time they were producing was July 2022, -35.962000 kWh had been produced. They had not been working from August 2022 through March 2023. Solar Manager ordered the part in February. On April 3rd the technician was at my house replacing the part that was not working. April 2023 is when the panels finally started producing. -0.043000 kWh had been produced in April. Solar Manager is refusing to assist me in any way with the True Up bill $2,041.92. I feel that it is not my fault, and I had no knowledge that it was not working properly. Solar Manager should have detected the malfunction sooner.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.