Business ProfileforThe Epoxy Resin Store

I placed an order on May 6th for a gallon of resin from the epoxy resin store on Amazon, I received an email that it was delivered on may 12th directly to the resident which is me. Being that I work from home I was surprised. I have exactly 7 neighbors on my floor so upon checking the front of my door and the hallway I asked my neighbors. No packages were delivered that day. Upon checking the tracking number a picture populated of a package at a door that wasn’t mine. I immediately contacted the seller (the epoxy resin store). The seller requested that before proceeding with a refund I file a claim with the carrier FedEx and submit the proof of claim to them. I did exactly what was asked of me. The seller stated the refund was approved and that was that, so I thought. I contacted the seller with a status and I was told my bank declined the refund. I found that to be alarming so I contacted my bank and was informed there was no refund attempt and no reason as to why anything would be declined. After a back and forth with amazon I was informed that my refund is under investigation because the seller (the epoxy resin store) denied my refund. So not only did this company have me jump through hoops in filing claims, they lied, and fully agreed that yes It’s proven I did not receive my item but now they stole my money.