ComplaintsforRocha Legacy Builders, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Entered into a written agreement on June 1, 2024. Total monies paid $3150.00. RLB was hired as a lawn repair specialist. Duties outline in the agreement were as follows, take up old lawn, make ready existing soil, install new top soil, install new sod and repair sprinklers. All the above were backed by a 6 month warranty. The Installed sod failed and died and sprinklers leaked. My request for a satisfactory remedy went unanswered. RLB is a client of *****'s **** which is a 3rd party business advertiser, screener and promoting listing for business along with providing to the public a ratings grade of work done by the business. They reached out to RLB who in returned ignored their attempts to mediate after I filed complaint with them. In addition RLB has ignore attempts for a remedy from sod retailer whom they had purchased sod from. And finally I sent demand letter for refund and restitution after they fail to honor my request under the 6 month warranty. Their final reply was to see me in court as their remedy.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.