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ComplaintsforMartinez Marine Interiors
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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We live in Bullhead City, AZ. Our boat needed a new interior. We chose ******** Marine Interiors (***** ********) in Lake Elsinore, CA to do the job. We discussed over the phone in detail what we wanted and were quoted $10,000. We made the 5-hour drive and dropped the boat off on 11/12/2022. A deposit of $3000.00 was made to *****. Once ***** started on the interior, he said there were additional costs of $1000. We made several payments through Zelle and Venmo per *****'s requests throughout the job. The total spent with additional items added, ended up at $14,810. One week prior to picking up the boat, we were told it was finished. We arrived on 1/20/2023 after making the final payment per *****'s request, to the boat not being completely finished as discussed. Upon pickup, ***** was not making himself available to go over items missing and warranty of work. We had to text him multiple times to come outside to discuss issues. We did not receive a final receipt of work performed due to ***** not making himself available. The items that were not done, totaled $1840.00 and were to be refunded per *****. We received a $500.00 refund on 1/20/23 and a second $500.00 refund on 1/22/23. We have been in constant contact with ***** through text over the past 5 weeks. If we try to call him, he does not answer. He has promised to make the final payment of $840.00 several times over the past 5 weeks. He also owes us a bimini boot that has been paid for ($120) and has failed to mail it to us. We have even tried to help him by allowing him to make smaller weekly payments, yet he still has not paid us. At this point we are seeking your assistance in getting what is owed to us. We would like the $840.00 owed, plus the $120.00 for the unfinished bimini boot, and an additional $100 in interest that we have had to pay on that money. Total of $1060.00 refund owed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.