111 Customer Reviews
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Review from Juan C
1 star02/07/2024
These people keep harassing me, calling me every other day. As soo as I tell them, I am not interested they become rude, and they want me to give them my business when they show their rudeness before we even do business. Then 5 or 10 minutes later, another jerk from the same company will call me and repeat the process.
Fidelis Elite Systems Response
02/13/2024
I am sorry about the inconvenience. We've removed your number from our database.Review from oran a
1 star02/06/2024
Please be extremely careful with this company. I bought the system a year ago and just realize i have been rip off. You can get system at Apec Water System for cheaper price. This company sent scam letter to lure people and never had any clear price on their website. I got my system for almost 7.5k. Also, the part is so so so expensive. I plan to get rid of this system soon. Also customer service and technical support are very rude. Please try to stay away and try other company.Fidelis Elite Systems Response
02/07/2024
Hello ***,Our records indicate you called in July 2023, our service **** instructed you how to tighten it, that you were content and will reach out if you needed us. We are here to insure your system is working properly. I looked up the co you mentioned. The systems are not the same. They have generic ROs without quick disconnect filters and membranes which makes maintenance a lot harder and results will not be the same. The tank you have is a refiner with 5 stages, a custom system, not a just a softener. Again, we are here to insure your system gives you the best quality water possible.Review from nickolas H
1 star11/22/2023
Its a scam they have, all your information, they called me so many times, they call you day and nigth . I finally agree to getting their free water test it was a nightmare, i never gave them my addres i have no idea hoe they have all my information , ***** kept pressuring me to buy their dumb water system, i told them no may times. He finally left my house , but was extremelly rude did not leave a gift card like they said. Its a scam, do not set up an appoiment .Fidelis Elite Systems Response
11/29/2023
Hi ****,I cannot find the name *************************** in our database. For everyone that we've tested the water for, we give them a gift card for their time, no purchase necessary. We got your information from the county, it's public information when you purchase a home, anyone has access to it. Can you please let us know who the home owner listed was on the appointment so i can look it up and make sure you've received your gift card? Thank you.Review from Miguel C
1 star11/20/2023
Don't go with Fidelis worst mistake you can make. Not worth spending thousands of dollars for a filtration system. You can find a cheaper one for couple hundred online even homedepot.Don't fall for there lies and sale pitch. Trust me not worth it at all. I regret buying the system. Now I tell everyone in town and online not to purchase with them.Fidelis Elite Systems Response
11/22/2023
That is true you can find a cheaper one, not the same though. Many companies sell their systems much higher than we do, i guess the value is is the eye of the beholder.Review from H. N
1 star09/19/2023
SCAM! DON'T FALL FOR IT..THEY WILL PITCH YOU FALSE THINGS..Review from Marty S
1 star08/31/2023
If I could leave 0 stars I would. This is a big scam. Yes I have purified water, big deal, reverse osmosis is not a new concept. My "soft" water still leaves water spots and my sink nozzles constantly have a salt build up reducing water pressure. I also have some kind of black mold growing in my toilet. The regeneration cycle uses 80 gallons and they tried to have it set daily when im only one person with an occasional visitor. Such a waste of water. I set it myself to every 3 days, if i didnt they wouldve charged me to come out. I'm under warranty but they want to charge $175 to come out for any issue and then to stay under warranty I need to pay $250-$300 for a technician to come out for 10 minutes and install $50 worth of filters that I can buy on Amazon. My main unit went out recently and come to find out it was a faulty plug. They sent a "technician" and he specifically told me that the plug went out because of how the wire was installed (partially underground). After I told customer service, or whatever they claim to be, they called the technician and scared him into changing his story then he lied and said he never told me that. They ended up telling me I had to pay $175 for them to change a $25 plug they installed poorly. I told them to kick rocks, bought the plug for $20 and installed it myself. Don't ignore these 1 star reviews. These scammers aren't special, you can install one of these systems for a fraction of the price and install from watching a YouTube video.Review from Joshua R
1 star07/11/2023
Scammers! They've been sending mailers saying that you missed a package delivery. Then they start asking questions to "confirm your identity" like social security, date of birth, etc. Lots of people in my neighborhood have been getting these mailers and these guys are a bunch of crooks. Don't trust them, don't hire them, blacklist them completely.Fidelis Elite Systems Response
07/14/2023
We send cards to new home owners, we test water quality for free and provide a gift card for your time. There's no purchase necessary. We never confirm things like social or date of birth. Maybe you are confusing us with someone else. We have no reason to confirm that private information, it's not necessary to test your water. We only confirm your number on that card which corresponds with your information that's already provided by the county, it's public information when you purchase a home.Review from Elaine C.
1 star07/05/2023
NEW HOME OWNERS, BEWARE. Echoing a lot of reviews here - I got two postcards saying a parcel was on hold. I called to make sure it wasn't for the previous home owner (since some of their mail wasn't forwarding to their new address yet). But the rep was so friendly and made it seem like this was a service and gift card included in the "welcome packet" from the city I'm moving to, and that it was a complimentary water test, blahblahblah. I'm usually not this stupid, but I should've known -- if it was a parcel on hold, mail the parcel! I agreed to schedule something since I was available that same afternoon, then called back a few minutes later to cancel everything since I felt it was actually a scam. I said if they had a gift card on hold, to just mail it, to which they said they HAD to show up and I HAD to sign for it in person. So I refused it, and called them scammers, so the rep made me look up their website to show they were "legit" --- they may be a legit company, but they're still scamming people, especially new home owners, to upsell their products. Ignore the postcards.Fidelis Elite Systems Response
07/06/2023
Hello ******, we have no intention to scam anyone, we offer free water testing for new home owner and a gift card for your time, no purchase necessary. I am sorry you feel this way, we will gladly not mail you anything anymore. Thank you.Review from Ric T
1 star06/02/2023
This company is engaging in sketchy, possibly illegal tactics by bombarding your mailbox with daily mailers. They flood your space with "Free Gift Card" or "Contact to Release a Parcel" offers, posing as a friendly "welcome to the neighborhood" or a helpful notice of a package waiting for you. But when you call, they're evasive and don't reveal the truth about their shady business practices. Don't let them off the hook - report every single mailer to the United States Postal Inspector Service, the Federal Trade Commission, and the Better Business Bureau. It's shocking how much they spend on postage for this nonsense instead of putting that money toward legit advertising. Don't fall for their scheme.Review from James Q
1 star04/16/2023
Gift card scammers, intentionally deceptive mailers with a bait-and-switch approach
Customer Review Rating
4.17/5stars
Average of 111 Customer Reviews
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