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ComplaintsforKaplan Professional Schools
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The date of transaction: October 4, 2023. Order number: ********. I spoke with ********* a rep online via Kaplan Financial regarding a request for a refund of a product that I no longer needed. I was informed of a thirty-day policy. At the same time, I was speaking with Destiny a call center rep, who was not very helpful during the conversation, I requested to speak with a manager multiple times and asked her to speak with someone else regarding my issue. She told me that no one wanted to speak to me. After I told her I was not able to reach out regarding a legal battle about my deceased Father and brother passing away regarding being served at my residence regarding ****************, they still refused to give the money back. I didn't have time to reach out to put in a request.
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Contact Information
25341 Commercentre Drive, Suite 200
Lake Forest, CA 92630
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.