Business ProfileforNational Financial Relief

We have communicated to the with clients with the following email below regarding her complaint:

Dear *****,

I hope this message finds you well. I write to offer my sincere apologies for the recent inconvenience caused by the inadvertent double withdrawal of your monthly payment.

Upon investigating the matter with the administrator of your escrow account, they informed me that they encountered unexpected delays in the processing of your initial payment on the 5th, which resulted in the unintended double processing on the 15th.While such errors are exceedingly rare given GH's esteemed reputation as a leading independent escrow company used by many Debt Reilf companies simialr to ours, please accept our deepest apologies for any distress this may have caused.

In response to your request,I've taken immediate action to rectify the situation. Your escrow account with GH has been canceled, and we've promptly initiated the refund process. You can expect the first refund installment of $584.38 to be credited back to your account by tomorrow, 12/19/2023, with the second payment of the same amount followed by 12/21/2023.

Understanding the inconvenience this incident may have caused with your financial institution,I've instructed our accounting department to reimburse you for the overdrawn fees totaling $29. Additionally, as a gesture of our sincere regret, we'd like to extend an additional $100 to you. Please indicate the preferred account and location for this reimbursement, and our team will personally handle the deposit at your bank today to ensure a swift resolution.

Your satisfaction is of utmost importance to us, *****. Should you have any further concerns or require assistance, please do not hesitate to reach out to me directly..We are committed to ensuring a seamless resolution and restoring your trust in our services.

Thank you for your understanding and patience in this matter.