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ComplaintsforNextStep Financial
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Complaint Details
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Initial Complaint
04/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company has been calling for a few months now. They ask for different people each time. I have never given them my name. I have used their automated system to ask to be taken off the do not call list. Today I spoke to a ******************************* or something close to that last name and he was very unprofessional. I asked him to take me off the list. I also asked what name was he trying to reach and he refused to tell me. He laughed and sounded annoyed. I have blocked other numbers from this company and they just call from a different number. I get ***** calls a day from them.Business response
05/27/2022
We carefully review all complaints generated against NextStep Financial with utmost seriousness and attentiveness. Our intention with this response is to aid in bringing this complaint to a reasonable resolution for all parties. We strive to deliver a professional service for all our clients. We can understand your frustration and we have taken measures on our side to ensure there are no other calls going out to you. We have zero tolerance for our representatives treating our clients with anything less than exceptional professionalism and customer service. The call has been reviewed and actions have been taken to remedy this situation. If you receive any further contact from us we urge you to contact us immediately to report as this issue has been remedied. We apologize for the inconvenience.
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Contact Information
25391 Commercentre Dr Ste 120
Lake Forest, CA 92630-8894
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.