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ComplaintsforMonstrum Tactical
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4/25/2023, I contacted Monstrum Tactical about a scope I had preivously purchased on Amazon. The scope had debris on the inside of the lenses, so I asked them if there was anyway to get it fixed. Monstrum Tactical replied with an email message telling me to return it to them for a replacement free of charge (see attached message). On 5/18/2023, I took the scope to the local **** and had it shipped to the address Monstrum had given me and with the information they had requested. On 5/22/2023, my scope was shown as being received by Monstrum's front desk. On 6/1/2023, I tried to contact Monstrum to make sure my scope was received and have never heard anything back from them since. I have made numerous phone calls, text messages, and email messages and as of 6/28/23, I still haven't heard anything back from them. At this point, I am looking to just get my scope back if they aren't going to replace it. If someone could please look into this and help me get my scope back, I would appreciate it. Thanks!Business response
08/10/2023
A replacement scope has been shipped out.
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Business response
08/10/2023
A replacement scope has been shipped out.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.