ComplaintsforCrummack Huseby Inc

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,We had a roof Leakage signs noticed on Feb 8th and contacted HOA office to get this fixed during that rainy time. After multiple inquiries and not getting response, I contacted the president of HOA to get support on this as her staff was not responding to any calls/emails. After 3 weeks of getting response to my query, HOA contractor made a visit and did a temporary patch work which we are not sure if it is really working or not. He mentioned a permanent fix is needed which he will come back to do. It never happened and it has been raining through all these months and my roof might have sustained more damages. I followed up on April with HOA to check why the contractor didn't come back for the permeant fix and I was told the proposal for repair was exceeding approval limit and they have to wait for next board meeting to check if they would approve the cost! They said next meeting was due June 20th! Also, they mentioned that they will work with the board sooner to see if they could get approval. I have followed up two times in May and they didn't even respond to my email. I am worried about the status of our Roof leakage and I am not getting any answer from HOA.I want this company to fix the roof and any more damage that has been caused due to delay through their contractor as soon as possible. They had 4 month to get approval and if they didn't get their job done, I shouldn't pay the price at the cost of damage to my house. I would ask BBB to help us in dealing with this Business.Thank you in advance for your time,***************************

  Business response

  06/03/2024

  The homeowner lives at ************** and experienced a roof leak in the evening of February 8th.He sent in an email that evening at 9:57 pm. A work order was sent the following day as an urgent work order for immediate service to ******************* Roofing.
  
  ************** team contacted the owner and on February 13th,(2 business days later) they advised that they were able to make contact with the owner. The scheduled date was February 20th between 9am and 1pm.While onsite, they reviewed the necessary repairs, completed temporary repairs,and left the property. No tarp was needed as the temporary repairs were adequate per the vendor.
  
  Our team received the proposal for repairs on February 28th totaling $2,888.00, which is above our approval limit. The ******************* meets on a quarterly basis and their last meeting was held on February 15th.The next meeting isnt until **** 20th.
  
  I received an email to Airica from the owner on April 5th following up. I responded and advised that I had reviewed the chain of events and that it would need to wait until the next meeting which was **** 20th.I also advised that I would reach out to the Board to see if they would be interested in moving up their meeting in order to accommodate the homeowners request. I contacted the Board President and he advised that since there was very little risk of additional water intrusion if we were to wait, we would have the homeowner wait until **** 20th.
  
  The homeowner did follow up with me to see if the Board had moved up their meeting and I did not communicate back in a timely manner which caused this to escalate. I have responded to the owner today to advise that the meeting was not being rescheduled, which resulted in the BBB complaint. The full email chain is attached for your review. Please let me know if I may provide further assistance or information on this one.
  
   

  Customer response

  06/03/2024

  Hello,

  Thanks BBB for following up. This is our response to the *** claims. 

  First off, we were not informed that the contractor had assessed the risk as low. As the *** says, the contractor just left the property without telling us what repairs were done. Even today, the *** does not tell us what repairs were done. They should send us a report of the work that has been done and why the risk is low. Second, it was raining very hard during that one month and until May of this year, and all we could do was to observe the water stain that was built up on our ceiling getting darker and larger. We constantly monitored the level of its moisture using a handheld device. The moisture was always in the red zone according to that device (pictures of the water stain were shared with the ***). The *** did not and does not care about the damage to our property and the stress we were going through. They cannot just say "the risk is low" and "we forgot to respond in a timely manner". They never forgot to collect payment in a timely manner. We will not close this complaint until the following items are addressed. 

  1. We receive official contractor documents on the 1)root cause,  2)temporary repairs and 3)formal assessment of why the risk was low. 

  2. Contractor's proposal for the permanent fix and board approval of it. 

  3. Actual repairs being done and receiving formal documentation from the contractor on the work done. 

   

  Best regards,

  ***************************

   

  Business response

  06/19/2024

   

   

  From: ******************* <****************>
  Sent: Wednesday, June 19, 2024 4:07:14 PM
  To: ***** Huseby <********************>
  Cc: ***** Crummack <********************>
  Subject: RE: Better Business Bureau - Complaint - Follow up
  
  Hi *****,
  
  Thank you for forwarding. I will be in attendance at the Board meeting for Esplanade tomorrow evening. I will provide a response via email to the homeowner as well as the two of you for the resolution as I expect the Board will approve the proposal at the meeting and then we can come to a resolution for this complaint.
  
  Sincerely,

  
  

• Initial Complaint

  07/30/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am a homeowner in one of the communities managed by CH in ******, Barcelona, to be exact. My home has been vacant after purchase and I returned to ***************** this June only to find that Im unable to enter my community due to the double security doors. Emailed and called CH in June for application of the transponders, no response. Emailed again yesterday on 7/28, no response. Emailed again on 7/29 only to receive an automatic reply that the director I was emailing was no longer with CH. Am I not surprised? I own a few properties and this manager is by far the worst. What do I need to do to enter the community to my own house?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩