ComplaintsforElite Rain Gutters & General Sheet Metal Company
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Complaint Details
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Initial Complaint
03/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We Call ***** ******* ** who is the original owner and Dad of ELITE SHEET METAL.The Dad ***** and I worked out the details agreed on the cost and scheduled the job. We only received an estimate for the work, no contract was submitted. 02/24/22 Arrived to install and said the subcontractor that supplies their 6" half round would be two hours late so it took 4 hour to make the gutters. That subcontractor left at 12 to 1. The installers hung the gutters up. They looked really great! on tract for a nice job... ). I walked out on to my back patio an hour later and noticed every 6 feet a big dent in the leading edge of 6" gutter that looked perfect only an hour before. I got the lead installer to show him He said ****, I installed the wrong support brackets. This ruined all the gutters they made., So the installer said he would have new ones made and bring them the next day, A week and a half passed *** ***** Sr rescheduled for last tuesday 03/02/22. They showed up at 1 pm and I gave them cardboard and asked them to be very careful on the new comp roofing as it was in the high 80s. So they started installing, after a time i noticed they were trying to climb on the roof using a 10' step ladder and digging the toes of there work boots into our one month old roof. So they ended up damaging our new roof! Also the gutter materials they installed brought to replace the ones they dented were already ******* were dented before they even installed them. So once again "We Will fix it tomorrow was their answer. So i called ***** The **** He proceeded to say he is not responsible for damages his employees do to my house! That I would have to pay him in full before he repairs the gutter for the third time. The last thing he said to me on the phone was that i was an arrogant *******. I ended the conversation and asked him in an email to have hid dad call me. I have not and will not pay elite until they make repairs to my roofing and install gutters.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.