ComplaintsforHEX HVAC
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Below are the details of my concerns:Misrepresentation and Payment Issue: On or about 7/1/23, ***************************, operating under HEX HVAC at *******************************************, misrepresented himself as a licensed HVAC installer. He initially requested a $3000 down payment for services, but I paid $1000 to ***************************. It was later revealed that *************************** did not possess the appropriate HVAC contractor license and was in fact utilizing the license of another individual.Licensing and Insurance Issues: *************************** only holds a home improvement license ******* SP) as a salesman and does not hold a valid contractor's license for HVAC services. Additionally, he lacks proper workers' compensation insurance, which has raised serious concerns about the legality and safety of his operations.Damages to HVAC System: On or about 7/12/23, *************************** dismantled and damaged the heating and air-conditioning unit installed in my property. He removed critical components such as the heating unit, fan, motherboard, and power supply from the furnace, rendering the system non-functional and unsafe.False Advertising: Further investigation revealed false advertising by HEX HVAC on platforms such as ******* and ******* where *************************** was portrayed as a licensed HVAC installer. This misleading advertising is deceptive and has contributed to the confusion and problems I have encountered.In summary, the key issues are:Misrepresentation of licensure status.Lack of proper insurance coverage.Damage caused to my HVAC system.Misleading advertising practices.I am seeking your assistance in addressing these issues promptly and effectively. Please advise on the steps I should take to resolve this matter and recover damages caused by HEX HVAC's actions.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.