ComplaintsforCadadesigns
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been contacting immediately as good wete received foe a refund as it was a poor inaccurate product. They give a 30 return policy but keeps making excuses and will get back to me. I looked further at 1 start reviews a they have done this to many people beforeBusiness response
08/20/2024
We are so sorry about the inconvenience you faced. We understand your feelings but we need the time to check with our factory.
Now, we accept a refund request for your order. Please check our email support, we have solved your issue already.
Best regards,
Cadadesigns TeamCustomer response
08/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
04/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I put in an order back in March 3 of 2024. I realized my shipping address was incorrect. I tried to notify the merchant right away. They indicated I needed to wait. I tried to wait. The order was delivered. The post office contacted me said that the order had already been shipped back to you, then proceed again speaking with ***** in management to give her my current address or issue me a refundBusiness response
04/26/2024
We regret this review.
We have discussed it through our email support.We processed and shipped your order to you.However, the shipping address you provided us is Insufficient Address so your package has not been delivered to you successfully.In this case, please contact your local post office with the information we provided you before to ask about your order and pick it up.We can not assist you in this matter and accept your refund request.Hope you understand and sympathize with us.
We appreciate you taking the time to review so we can continue to improve the customer experience.
Sincerely
CadadesignsTeamCustomer response
04/26/2024
Complaint: 21577370
I am rejecting this response because:
Sincerely,
*********************Customer response
04/26/2024
I have attempted several times to give them an updated address, however they still sent to the wrong address! The company is in ***** and I just want a refund!Initial Complaint
03/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Company was late shipping and then sent it to the wrong address and I was told it must have gotten stolen. Then instead of correcting the error they gave me a 15% off coupon to purchase another shirt. I just want my money back and I will never order from them again, theyre so unprofessionalBusiness response
03/15/2024
Hi,
We are so sorry for any problem with your order. We have checked and replied the case via the email **********************************.
Please don't worry because we will solve the issue for you.
Best regards,
*****
Customer response
03/18/2024
Complaint: 21434005
I am rejecting this response because:
Sincerely,
*************************The way that I was treated was very unprofessional
Business response
03/18/2024
Hi,
We are so sorry for any problem with your order. We have discusion via the email **********************************
Any problem, we will correct it for you so please get back with us via the email.Best regards,
*****
Initial Complaint
12/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a custom sign which was supposed to be one of the ********** (the last) part of a ********* gift for my mom. The gift is totally useless without this sign I ordered from ************ Their ******* said order by ******** 4 in order to receive by ********** I ordered on December 3 AND paid for ********* ********* I have contacted the company three times now and they keep sending me the same tracking link over and over which shows a ******** label was ******* ** **** ago but never dropped off at ***** I keep telling them that they are ********* me a link that shows they never shipped my item and they keep copying and ******** to me with the same robotic message which says here's the ******** and when you click the link it shows they never shipped the item.Initial Complaint
11/24/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an item in the amount of $62.90 from this company on 9/11/21. The shipping method was ****** ********** with a promised shipping arrival time of 5-9 days. On 9/18/21, I reached out to this company to find out the status of my order. The response I received was "it will be shipped to you soon". On 9/24/21 I reached out again and cancelled my order as it had not been received within the time frame I paid for. I received a response from them stating that the order had been shipped. I responded on 9/25/21 that I would refuse the order and I contacted ***** not to deliver. I also notified my credit card company that I had cancelled this order, the details and that I should not be charged the $62.90 from this company. My credit card company reversed the charges. *********** then ********** me the amount even though I have provided them proof of the return. The order was left at my door on 9/17/21 and I returned it back to them unopened on 9/29/21. The ***** official website clearly indicates this. Please reference tracking number XXXXXXXXXXXXXXXXXXXX. This company is unethical and I am fighting them for my refund. I have also escalated this with my credit card company as Cadadesings' practices are not consumer friendly or fair. They are ******** me and ******** me for something I never received, something I cancelled, something that was returned. Please help me to recoup my ****** from this company and stop them from using my credit card information.
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Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.