Business ProfileforToyota of Lancaster

On April 14, 2024, I visited the Toyota Lancaster dealership with the intention of purchasing a 2024 Toyota Camry equipped with a panoramic sunroof. What followed was a disheartening sequence of events that compelled me to bring attention to the unprofessional conduct and misleading practices of the dealership. Upon arrival, I expressed my interest in the specific Camry model. However, despite their assurance that they could potentially procure one, I was encouraged to take a drive in a basic Camry under the premise that the engines were similar. Reluctantly, my children and I agreed, providing my identification and contact information as requested. During the interaction, the behavior of the sales manager was deeply disappointing, instead of providing genuine assistance, he chose to demean and belittle me. Stating that my desire for a panoramic sunroof was akin to "reaching for a unicorn." Such derogatory remarks not only tarnished my experience but also displayed a lack of respect for customer preferences. Despite initial assurances, the dealership failed to fulfil their promises after telling me that 2025 Toyota Camry XSE with a panoramic sunroof was not available until June and you could not reserve or even give me a price until mid-**** *********** I was misled and with false pretenses and empty assurances of obtaining the desired vehicle. My most recent visit on May 4, 2024, only served to compound my frustrations. Despite previous assurances, the dealership adamantly refused to honor our agreements. demonstrating a blatant disregard for customer Satisfaction. In light of these egregious actions, I demand accountability from the dealership. It is imperative that they honor the deal promised to me and take steps to ensure that such mistreatment is not inflicted upon other customers as I was now told that all 2024 and 2025 XSE with a panoramic sunroof was all sold out or reserved to other customers but assured I would get first pick. wanted to share myexperience