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ComplaintsforWM- Lancaster Landfill & Recycling Center
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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We are having trouble with our trash service. In July, one of their trucks blocked our driveway because the driver had to get out of his truck and handle one of our next door neighbor's trash cans that wasn't placed into the proper position. Normally if there's an issue, they skip the address and move on. At the time of this incident I needed to go somewhere but could not leave because our driveway was partially blocked. Also, on Oct 28th, one of our trash cans was not emptied for some reason (I was home and had made sure nothing was blocking it). We had both of our recycle cans out, but the driver only emptied one of them. I complained via the company's website, and they had no answer for me, however they DID say a truck would come out the next day to get it. This did NOT happen. Despite our two recycle cans being of different color, it has never been a problem until now. I suspect this might be the issue, however it is the company who gave us a different color recycle can, when we had to request a 2nd one, so this is a situation of their own making, if indeed this is what caused the issue. I am upset that not only did customer service tell me a truck would come out the next day, but that did not happen! I would like somebody in a supervisory position to look into this and figure out what happened. The company has recently placed cameras on their trash trucks, so let's have them look at the video from that date (Oct 28th). The account is under the name of ***********************. I don't think it's right that she pays her bill on time always, yet the company doesn't come thru with proper service. If they are NOT able to send a truck out the next day, then why is customer service telling me that they WILL????
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.