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ComplaintsforAustra Motors
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchase a vehicle in July 2022 from Austra Motors in ********. I paid $20,000 down and it only had ****** miles now its at ******* miles ever since I had the car theres has been problems after problems. The first week I drove the car the whole axle broke. I called and complained they sent me to the mechanic which still charge me $1000 total every since then Ive been replacing sensors, batteries an alternators just to find out theres a airbag leak the car has been parked and doesnt even run and Im still stuck paying a car note please help I recently had my mechanic come and look at it and he ran the car on the computer and it read 192 problems wrong with the engine. Ive always got a regular oil change and only use the car to go to work and back home. There are so many issues with the car from engine problems to electric can u please help im stuck paying a note and still have to uber to work everydayInitial Complaint
09/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Date of transaction in 11/15/2022 November Amount paid was 22,204.01 The Company needs to stand by their faulty car they sold, and they need to resolve all below issues, or they can have their car back! I've had the car for less than a year and have had nothing but problems first it was a full-service B meaning the car hasn't been serviced in a while I found out the car hasn't been serviced since 2017 from the car dealership and I bought the car end of 2021. Then I needed front and rear brake pads and rotors because they were worn all the way down. Now the engine light is on, and I was told it would be 5k just to open the engine up to figure out a diagnosis of the problem. I've had many cars in my life and never had these many problems in less than a year!!! I'm providing a few documents and can provide more shortly!
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.