ComplaintsforTachi Palace Casino Resort
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Complaint Details
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Initial Complaint
01/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We stayed at the hotel on 11/12/2023. When we went to room that night we were unable to shower due to the water being yellow and was not getting hot at all. The coffee pot was still dirty from the previous guests. Also the TV was not working correctly as well. When I addressed this with the front desk I was told to call and speak to housekeeping with my issues. I paid almost 200 dollars to stay somewhere that I couldn't even shower at. I don't feel that the talk to housekeeping was the way to go about these issues.Business response
01/19/2023
I reached out to the Hotel Management, and they informed me that this incident was taken care of the following morning and had been settled with the guest.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.