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ComplaintsforClib Pilates
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Sig. Up for plates after I did their free trial day. My mother passed away so I had to place the account on hold. Seems you have to give a 30 day notice to quite this club but only AFTER you pay for 3 months, THEN you put in the 30 day notice, to where now you pay for a forth. I have tried to book time at this gym and there has been ZERO time slots that I can come and use the club. Only if I upgrade my package can I access more time slots. Now I am injured and cannot work out at all and they still won't cancel the membership. So for 2 months I have paid, but I have received no services, and they won't let the weeks I can't book to the next month. I am trying to cancel because of an injury, i can not use my arm. So let's hope they just let me cancel and I can move on. I refuse to pay for time I can't even book at this facility! Consumers have rights that if they are paying for a service, they have to have a service in return for that amount. This club is NOT providing the services they are offering for the money they are taking.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.