ComplaintsforThe UPS Store - #4059
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Complaint Details
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Initial Complaint
05/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On October ****** I shipped a package from **** ******** The tracking information provided shows the package never left the store. Tracking #1Z9EX0420384873956. I contacted the store in person in November and the manager was out. I went in every week until December. On Sunday Nov ***** I filed an online form with the store and continued to go in and call. On December ****** ***** finally replied that they would file a claim and I provided the cost of the item ($40) plus I wanted to $13.40 I paid in shipping. I followed up again with ***** via email on March 6th and 10th. I have also gone into the store and called multiple times since then with no reply back.Business response
06/13/2023
Hello, we have resolved the complaint with the customer.The UPS Store**********************************, ** 95648Customer response
06/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
06/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I took 3 valuable items to The UPS Store (#****) in ******** ** on 4/13/2022 for packaging and shipment to my home in ************, **. UPS Store **** was the custodian of the items that I shipped from start to finish. I brought the items to be shipped to store **** and set them on the counter. From that point on, UPS Store **** was in complete control of all aspects of the shipments.UPS Store **** received the goods in excellent condition UPS Store **** selected packaging for the items UPS Store **** packaged the items for shipment UPS Store **** billed me for shipping, packaging and insuring the items for $3,500 UPS Store **** issued a *** shipping label, labeled the boxes and shipped the items *** destroyed the items during transit At no point did I select the items used for packaging, determine what level of packaging would be adequate, or select the box strength required to successfully ship the items. They keep referring me to the customer service 800 number, which is dismissive, and goes nowhere. This has been going on for nearly 2 months.UPS Store **** has issued me a refund check ($214.50) for the inadequate packaging, which in itself, is an admission of negligence. Beyond that, UPS Store **** is non-responsive at this point.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.