Business ProfileforPark Models Direct

We are writing to ask for the BBB’s assistance in having the furnace in the Park Model Home we purchased fixed or replaced. On the purchase order, signed and accepted by Park Models Direct (PMD) on 3/13/21, the gas service and gas appliances were to run on Natural Gas. The home was delivered on 7/22/22 with a propane furnace. On 7/26/22 an email was sent to PMD ******** ***** (Acting General Manager) informing her that the furnace was not heating. On 8/11/22 a service technician from PMD somehow got the furnace to heat. In 11/22, we discovered that the furnace was defective: not always igniting the gas to heat the Park Model Home and producing a strong smell of natural gas outside. Starting 11/28/22 we sent several emails to Ms. ***** asking to repair the furnace and when the furnace will be fixed. On 12/29/22 a service technician sent from PMD inspected the furnace and told us that the furnace that had been installed in our Park Model Home is configured to run on propane. We sent an email that day informing Ms. ***** that the furnace installed in our Park Model Home is currently configured to run on propane, not natural gas as indicated on the purchase order. We received a reply on 1/4/23 from Ms. ***** stating that PMD’s service technicians are not able to repair (configure) the furnace to run on natural gas. Ms. ***** asked us if we would get an estimate from a qualified repair person locally and then Ms. ***** would ask her boss if the cost of the repair would be covered. We sent a reply email on 1/7/23 declining to get an estimate to repair the furnace since it is covered under the PMD warranty. As 1/20/23 we have not received any return correspondence from Ms. ***** or the PMD service department regarding repairing/replacing the furnace. To resolve this issue the furnace needs to be repaired/configured or replaced with a model to run on natural gas, as indicated on the purchase order for the Park Model Home we purchased from Park Models Direct.