ComplaintsforAthartle
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company claims to be out of CA but they are actually out of ******Their products are falsely advertised and do not do as they portray in their videos. This is a scam company and now to issue a refund the product must be shipped back to *****! At my expense. They also sent the wrong item to me vs what I ordered. 2 black and beige vs 2 black, 1 brown & 1 beige.This company is a rip off and I want everyone to know so they do not end up like me! Crappy product, wrong product and no refundBusiness response
05/22/2024
Dear BBB Team,
We are writing to inform you that we have proactively reached out to the customer and have successfully negotiated a resolution regarding their recent complaint. We have issued a full refund of $83.96 USD to the customer's account.
We apologize for any inconvenience caused and are committed to ensuring our customers are satisfied with our service. If there are any further actions required from our side, please let us know.
Thank you for your assistance
Best regards,
XimenaCustomer response
05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Friday March 8th I purchased a pair of black trousers for $37.99, totaling $47.88 after tax and shipping (Order No. 170923CDC29812). I received a pair of red trousers. I wrote to customer service and they offered me $9 and to keep the red pants. I told them that wouldn't suffice since this was their mistake, I shouldn't lose any money for it. They then wrote back and said they could refund $16 and I could keep the pants, OR pay for shipping back to ***** to get a full refund. I wrote back saying that they should send me a prepaid shipping label because I should not lose any money on a mistake that their company made. They responded with, "We have done everything we can to provide you with the best possible solution. If you have any other questions, please feel free to contact us." I would simply like my $47.88 refunded.Customer response
04/10/2024
I wanted to add some additional information to my complaint:
Their website says, "In total there are only 10 of us based in ***********,***********We don't use a call center or distribution center,everything is done in house." The reason I ordered from them was because I thought the item was coming from an entrepreneur in CA - if I had known it was coming from *****, I wouldn't have ordered. Re-reading the "story" on this page, I can see now that this is probably fabricated/created by chat gpt.
Thank you,
DevinInitial Complaint
01/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of order, Dec. 30th. 2023, Ordered two pair of pants, both pairs are too short, requested to return pants and a refund of $69.28, each pair of pants cost $32.99. Working through a email address, " *************************************** no phone number, no other way to contact them. They are refusing the return of pants and only offering $12.00 dollars of my $69.28.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.