ComplaintsforFleximounts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Out of 6 items ordered, one item did not ship (Hanger Wall Mounted Bike Rack) for $59.99. I was billed (receipt attached). After numrous emails, stating I did not receive the product, they said they would issue a refund which they have not. I tried calling customer service. Either no answer or placed on forever hold. I have waited over 30 days for a refund.Customer response
08/23/2023
The company did finally refund my money. Thank you. They should receive a negative review.Initial Complaint
02/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Will not send me parts that were not in the box/ie mounting hardware and covers for the hardware! Ive sent my order number and verified I own the product they keep giving me a hard time 20+ emails back and fourth
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.