ComplaintsforGranite Professional Insurance Brokers, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I've been dealing with ****** insurance for a long period of time 8+years and I've never had a problem until I started dealing with granite insurance broker about my account I have encountered several problems including disrespect from the owners when trying to fix an era they made and are trying to bill me i just want it fix so I can go through a different ****** brokerBusiness response
04/30/2024
Dear BBB,
This email is in reference to a recent complaint filed by ********************************* against Granite Insurance Brokers. We sincerely apologize for any inconvenience this situation may have caused.
We identified the issue of unexpected fees being added by ****** and have taken steps to ensure it is has been fixed.
We have attempted to reach out to ********************************* via phone and email to discuss the resolution and apologize directly. Unfortunately, we haven't received a response.
We are committed to resolving this matter for the customer and would appreciate any assistance the BBB can provide in facilitating communication.
We are available to discuss this further at your convenience. Please feel free to contact us at ************ or ****************************************.
Thank you for your time and consideration.
Sincerely,****************************
Human Resource Manager
Granite | E-COMP | CoverEase
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.