ComplaintsforKelly Roofing, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Had a new roof installed by Kelly Roofing **** about 4 years ago. It is still under warranty and we have two bubbles in the shingle roofing. Have tried to get ahold of them to assess the job and fix under warranty. Their ********* office appears to have closed but they still have a ******************* office and a 209 area code affiliated number on their website but refuse to return my calls. The numbers voicemail says it is Kelly roofing. Seems like they are trying to avoid me when k have an issue that is still covered under warranty with a company that seemingly still exists, just not in our city anymore.Customer response
11/03/2022
I couldn't figure out how to reply on the website. The company did reach out to me directly and come address the issues we were having. Thank you for your assistance, it got the job done! If it's possible to remove my complaint from their business, I would appreciate that. I don't intend to hurt the business in the future, since I was ultimately able to get a resolution, albeit a drawn out painful process.
Thanks,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.