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ComplaintsforAdvanced Window Systems LLC
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Complaint Details
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Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a newly constructed house in early Sep. 2021 and the builder chose Advanced Window Systems LLC (***) as the vendor/subcontractor for all the windows. I discovered several problems after closing my house and reported the problems to the builder, and the builder filed work orders to ***. This company sent a technician to investigate the issues, and the technician acknowledged all the issues on 10/25. Since then, there has been no response whatsoever from the company (not a single word).I am blocked from installing my shutters since some repairs need to be done before I can use my own contractors to install the shutters. So in Dec. 2021, I had to raise the urgency of the problem and the builder forwarded the status inquiries to the *** General Manager, the General Manager basically impatiently replied our inquires about the repair status and he denied the problems to fix after their own technician acknowledged them, which is totally not acceptable after being waiting for several months for nothing.The repair falls under the warranty and I have been waiting for four months now, no progress, no response, not even a collaborative attitude from this company that tries to resolve an issue from a customer. I have my work being delayed which has caused my inconvenience and I am patient enough for this company.The resolution that I want is that *** needs to fix my problems as soon as possible, give a good attitude to their customers, and if they keep delaying the work or even refuse to repair, they need to pay the financial consequence resulted from all the cost associated with the damages.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.